Data retention

How retention is determined

Golf Consult AS keeps personal data only for a defined service, security, contractual or legal purpose. For records controlled by a building customer, that customer determines the applicable retention instructions. The following criteria explain current handling; they do not authorise indefinite retention or override a valid deletion request.

Some records are removed through account deletion or assisted support procedures. Recurring cleanup of booking and delivery history is not currently automatic. The expiry of a credential prevents further access but does not mean its record has already been erased.

Accounts, access and security records

Account identity and contact information are held while the account is needed. Users can update details, revoke agent access, leave a building and request account deletion in Settings. The sole administrator must first arrange a replacement. Identity checks and unresolved future-booking cancellations may need to be completed before deletion proceeds.

Account deletion removes identifying profile and membership details and revokes associated access. It does not cancel a business subscription. Sign-in and recovery records, rate-limit entries and technical logs are retained only as needed for authentication, abuse prevention, investigation or a documented legal requirement. Contact support to request a review of information that remains after access has expired.

Bookings, messages and support

Bookings are retained while needed to provide the booked service and the building’s relevant history, resolve outstanding deliveries or payments, or meet a documented legal duty. The customer should instruct removal of names, notes and contact details when these are no longer needed; room and time-slot information may remain where it no longer needs to identify a person.

Deleting an account clears personal booking fields where supported, but financial records and records needed by suppliers or the building may remain. We assess messages and support correspondence by whether the enquiry, delivery, security issue or dispute is still open and whether any continuing legal purpose requires the record. Ask support for access, deletion or the applicable reason for retention.

Subscription, contractual and accounting records

Subscription acceptance evidence includes the authorised representative, customer, building, date and accepted document version. It is kept while needed to administer the agreement and establish or defend related claims. Transaction references and accounting records are retained for applicable accounting and legal duties. Only the necessary information should be retained for those purposes.

Paddle separately retains payment and compliance records under its own policies. Building customers are responsible for records of room hire and other services they sell. Cancellation of renewal stops future subscription periods; it does not erase receipts or require immediate deletion of lawful financial evidence.

Closing a service, exports and recovery copies

Contact support@bukk.io from an authorised customer contact to arrange a readable export or closure of a building. We verify the request, identify the relevant records and any legal hold, agree a secure delivery method, and confirm the return or deletion outcome. The DPA governs customer-controlled data; mandatory rights and response periods remain applicable.

Recovery copies are separate from active data. The primary database currently uses a rolling one-day recovery history. This is not a promise that every provider copy, separately created export or legally retained record expires in one day. Retained recovery copies must remain protected, expire under the relevant provider settings and have deletion instructions reapplied if restored.

A legal hold must have a specific reason and limited scope. Access must be restricted while the hold applies. Contact support for the retention information relevant to your account or building.

• Data processing agreement
• Supplier register
• Privacy rights