Cancellation and refunds

Scope

This policy covers the bukk.io business software subscription from Golf Consult AS. Creating an account or building does not authorise a payment. Room hire and extras have separate prices and cancellation rules from the room provider and are not Paddle subscription purchases.

Cancelling a paid subscription

The subscription renews monthly. Stop renewal from Subscription in the selected bukk.io building, or use the subscription-management link provided with your purchase. Cancellation normally takes effect at the end of the current paid period; the confirmed date appears in Subscription. If you need help, contact support@bukk.io or Paddle buyer support.

Cancellation and a refund are different requests. Deleting your personal bukk.io account or leaving a building does not itself cancel the organisation’s subscription. Do not remove the last billing contact before arranging subscription cancellation or transfer.

• Paddle buyer support

Refund requests

Paddle purchases are subject to Paddle’s Refund Policy and Buyer Terms, plus any additional rights expressly agreed at purchase and mandatory law. No separate money-back guarantee is offered. A cancellation does not automatically produce a refund for unused time.

Contact support@bukk.io about a service problem. For a transaction refund, use the support or refund option in your Paddle receipt or at paddle.net. Include the transaction reference, business email and a short explanation; do not send full card details or sign-in codes. Approved refunds are handled through Paddle.

Nothing here limits statutory rights, lawful payment disputes or Paddle’s ability to grant a refund. The software subscription is intended for businesses; labelling a transaction as business use does not remove any mandatory rights that actually apply.

• Paddle Refund Policy
• Paddle Buyer Terms